When I ask them - "Than what am I paying for?", they reply - "Maybe you could call again later." - "Later? Later when? I'm calling on a week day, during business hours, and no one is available, repeatably!!!" Each time they took my phone number and said that a supervisor will call me back.
Quickbooks pro 2007 5 user verification#
The following happened to me over a dozen times in the past 6+ months, and each time after a long verification process, the representative is unable to help, and they tell you that they can not escalate it to a Level Two customer level support or a supervisor because they have no ability to transfer calls. There are third party utilities that can be used for this purpose, but they cost extra money, and make the process more cumbersome as they are not integrated directly into Quickbooks.įrom within QB I requested a call back. For example, there is no built-in ability to import transactions. Built-in import capabilities are also extremely limited. For example, when recently editing our account names to be better able to support external depreciation and depletion calculations using the severely limited Quickbooks export capability, it took us two whole days just to edit the names on around half of our less than 1500 accounts.ĩ. For example, if you want to change a large number of account names, types, or detail types, you have to open a separate window to edit each and every individual item. There is no good way to bulk edit various items, such as accounts. Additionally, there is no realistic way to export/import attachments between these two versions, since the association between the exported attachment and its corresponding transaction or other item in Quickbooks is lost.Ĩ. Though you can kinda/sorta work around this using some of the provided exports, it is extremely cumbersome and time consuming, and there are some incompatibilities between the two programs, especially between the text lengths allowed for various fields, and the maximum lengths of various lists.
There is no real ability to export data for use in Quickbooks Desktop. While this formatting is fine for reports, it is very cumbersome to try to automatically pull data out of it for other purposes.ħ.
Quickbooks pro 2007 5 user software#
They are not easily usable for importing into other software or performing calculations, since they include extraneous titles, blank rows, subtotals, totals, etc., many rows do not include labels for the individual row, and nested hierarchies do not repeat labels for parent levels on child rows. The so-called exports in Quickbooks Online are really just built-in reports that have been output in Excel format. There is no real ability to export items for use in TurboTax or any other tax software package.Ħ. There is no built-in support for computing depletion and depreciation.ĥ. Navigating within an individual list page is tedious because keyboard scrolling using arrow keys and Page Up / Page Down is not supported, and scroll bars are very narrow making them both difficult to locate and difficult to click on with a mouse.Ĥ. Individual pages only provide navigation links at the bottom of each page, which means that you must first scroll through an entire page before you can navigate to another page.ģ. Some lists do not provide First and Last page buttons. Navigating between pages in long lists of transactions and accounts is very cumbersome. This setting is NOT persistent between different login sessions, or even between different visits to the same lists.Ģ. When viewing or editing long lists of transactions and accounts, you are limited to a default of 50 items per page, and a maximum of 300 items per page. Don't let yourself get stuck in the same boat.ġ. I'm just too tired and too busy to learn something new so I'll live and die with the changes. Degraded functionality and degraded support. Last year I was told I had a corrupt file which was not able to be fixed so now I have less functionality and they don't care to help.Īround 2012 I had a similar issue with a corrupt. You end up spending, literally, hours on the phone solving a problem that should take 10 minutes tops. The best they can do is enter your problem into their computer and follow the prompts.
Now I'm stuck using this software that I have over a decade of experience with and it is being degraded by the year while the price goes up.Ĭustomer support consists of using their call back system (actually pretty quick) where you get to talk to someone in the Philippines who has no accounting knowledge. The reason I say look elsewhere is because I've gone "all in" with Intuit including using their payroll system because it integrates fairly easily (but not as good as a couple of years ago).
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